Refund policy
Return & Refund Policy – Medtrixa
Customer satisfaction is important to us.
Return Period
Customers may request a return within 14 days of receiving their order.
Return Eligibility
Returned items must:
- Be unused and in original condition.
- Be returned in the original packaging.
- Include proof of purchase.
- Be suitable for resale.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Clearance or final-sale items
- Opened hygiene or personal care products
Return Procedure
Please contact our customer support before returning any item. Once approved, return instructions will be provided.
Unless the item is damaged, defective, or incorrectly delivered, return shipping costs are the customer's responsibility.
Refund Processing
After the returned item has been received and inspected, approved refunds will be issued to the original payment method within 7 business days.
Contact Information
Store Name: Medtrixa
Address: 64 Endell St, London WC2H 9AJ, UK
Phone: +44 2073538556